Privacy Policy
This privacy policy was last updated on June 25th, 2021.
At Hiomans, we’re serious about the security of the data on our servers and the protection of the privacy of our users. We rely on external services, data processing, and payment services to ensure our users' highest levels of data and privacy protection. We continually take steps to protect your information against loss, misuse, unauthorized access, unauthorized disclosure, manipulation, or destruction.
In certain circumstances, for example if you access our offers from a Member State of the European Union, the European Data Protection Regulation 2016/679 (GDPR) may apply. If you access our services from the State of California, USA, the California Consumer Privacy Act of 2018 (CCPA) may also apply.
This Privacy Policy describes how the data is handled at Hiomans. Please also consult our general data processing terms and your rights and disclosures required by the CCPA.
Your data at Hiomans
When you use Hiomans, you send pieces of data to Hiomans; this can be a name, an e-mail address, or information relating to your reports and services. Other data is generated implicitly by your use of Hiomans, e.g. log data. We use this information for internal analytical purposes to improve the product for you. Furthermore we employ other companies to perform tasks on our behalf and may need to share this information with them to provide services to you. We do not sell your data to third parties.
Log data
Hiomans records certain requests and transactions in log files. This log data is used for troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analyzed to that end. Hiomans can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.
Hiomans also uses Google Analytics and Amazon Web Services (AWS) to compile usage statistics and data processing. These services are provided by Google, Inc. and Amazon, Inc respectively. Their privacy policies can be found at http://www.google.com/privacy and https://aws.amazon.com/privacy/. Hiomans anonymizes IP addresses before they are sent to Google Analytics.
Hiomans works with Functional Software, Inc. ("Sentry") to report any bug affecting our web services and applications. Sentry’s software is built into our Web App. If any services crashes during normal use, the app will send certain information about the incident to Sentry as applicable. This information consists of the device type, OS version and certain hardware information about your device, and the time of the crash, the state of the application at the time of the crash, and stack traces. The information does not include your IP address or any other information that could be used to identify you or your mobile device individually, and does not include any other information from your mobile device. Click here to review Sentry’ privacy policy.
Cookies
When you use Hiomans, the service can store cookies on your computer. Cookies are little pieces of information that can help identify your browser and that can store information for future visits, e.g. your language preferences. Hiomans uses cookies to track usage, to improve ease-of-use and the overall user experience.
Most Internet browsers automatically accept cookies. You may however configure your browser at any time in such a manner that no cookies are saved on your computer or that an indication always appears when you receive a new cookie.
Hiomans’s services may in principle be used without accepting cookies, although individual functions may thereby be limited.
You can choose to disable cookies but this may limit your ability to use Hiomans’s service.
Social Login
Hiomans employs third party tools to provide you with the convenience you are used to from elsewhere on the internet to sign in to Hiomans with one click (so called “social login”). Some of these tools can track your actions when you interact with them. At Hiomans you can sign in with Google or your email/password. Please refer to the terms of the respective providers for further guidance:
- Google https://policies.google.com/privacy
- Email / Password: AWS Cognito
Inactive accounts
Hiomans can delete user-accounts if they remain inactive (i.e. not accessed) for 1 year or longer.
Unauthorized access
Hiomans implements several mechanisms to prevent unauthorized access to our services, accounts, or other data.
To access a view or report, you may use a unique link which Hiomans provides and which contains a random access code. This link is an important element to prevent unauthorized access to a view or report and its data. You should send this link only to authorized people, i.e., the people you wish to participate in your services.
User-accounts are protected by passwords. You should choose a secure password and ensure its confidentiality to prevent unauthorized access to your account.
Inviting from Hiomans
As an option, you can contact and invite people to participate in a survey or other service from Hiomans. In this case, Hiomans needs to know the e-mail addresses or phone number of the people to be contacted. You can enter these e-mail addresses and phones in the corresponding form. Hiomans stores these e-mail addresses in your user-account for your convenience; Hiomans will be able to offer you the same contacts again next time you use the service. You can have Hiomans delete all stored e-mail addresses and phones any time using the corresponding function in your user-account.
General remark: Like all other personal information, Hiomans will not share participants’ e-mail addresses or contact information with third parties.
Contacts integration
As an alternative (or complement) to the Hiomans contacts, you can use your existing Google contacts to gain access to the e-mail addresses of the people to be contacted. In this case, you authorize Hiomans to access your Google contacts. Your Google contacts will still be stored at Google. Please note also: The process of accessing your Google contacts is set up (thanks to OAuth) to make sure that Hiomans at no time has access to your Google password.
Communication between you and Hiomans
If you send Hiomans a message, this message can be stored to process it, to compile statistical information, to improve our services and support, or to get in touch with you.
For user surveys and market research
We use the data you provide exclusively to improve the user experience and to further develop our products. The results consist solely of aggregated and anonymous data. If you have given your consent, you may also be contacted by other companies to participate in other user surveys.
Payment processing
Hiomans supports the leading payment processing provider, Stripe. You can find their privacy policies here: Stripe. To make payments as easy and user-friendly as possible, Hiomans sends the transaction information to Stripe during a payment process. All this information would be requested by the provider anyway. Hiomans furthermore may employ other services and types of payments such as Paypal (you can find the privacy policy here) or wire transfers.
Location of data
The Hiomans databases are located on cloud servers in USA, managed by Amazon Web Services (AWS). You can check their terms of service and privacy.
Hiomans may also use services and data processing tools managed by Twilio, Inc (privacy)
Sharing personal information
Hiomans uses personal information according to the Terms of Service and this Privacy Policy.
Hiomans may share personal information with other companies or individuals only in the following limited circumstances: (i) Hiomans has your consent; (ii) Hiomans has good faith that there is a legal obligation to share the data; (iii) Hiomans needs to access or share the data to protect the security of the service or of others users’ data; (iv) Hiomans needs to access or share the data to protect Hiomans’s rights and property or to enforce the Terms of Service.
Data retention
We shall only retain Your Data for as long as is legally necessary or in accordance with the purpose for which they were Processed. If we carry out analyses, we shall store Your Data until the analysis has been concluded. If we store Your Data on the basis of a contractual relationship with you, these data will remain stored for at least the duration of the contractual relationship and at most for the duration of the limitation periods within which any claims may be brought by or against us, or for the duration of statutory or contractual duties of retention.
Legal basis
We shall only process your Personal Data in accordance with principles of data protection and if there is a legal basis to do so. If in furtherance of the establishment or implementation of our contract, it shall serve as the legal basis. Otherwise, we have an interest in continuously improving our Offers, adjusting our Offers in line with your needs and showing you advertising that may be of interest to you. This is necessary in order to develop our Offers further, as well as to be able to finance and guarantee the security of our Offers. We act on the presumption that our interests are predominant. If you have consented to data Processing, this consent will apply.
Right of erasure
You can delete your account and the events you own from the system in the account section of Sites. It is however possible that another user invites, or informs, you about an event again in the future.
Your rights
You have the right to exercise Your Data protection rights at any time and to request information as to whether and which Personal Data relating to you has been processed by us. You may also arrange for your Personal Data to be corrected, blocked or cancelled at any time in writing, enclosing appropriate proof of your identity, by contacting the following address:
We reserve the right to exchange correspondence with you in this regard.
Please note that we may be required to retain your Personal Data in part even after a request for blocking or cancellation under the terms of our statutory or contractual retention requirements (such as for accounting purposes) and in such an eventuality will only block your Personal Data insofar as necessary for this purpose. In addition, the cancellation of your Personal Data may have the effect that you are no longer able to acquire or use the services registered by you. Under certain circumstances, you have the right to require us to provide you or a third party specified by you with your personal data in a commonly used format.
In addition, you have the right to make a complaint concerning the data processing in question with the competent supervisory authority. You can do this with the supervisory authority at your place of residence, at your place of work or at the place of the alleged data breach.
Contact person
If you have questions regarding data protection, need information or want your data to be deleted please contact our data protection office via email: privacy@hiomans.com
Changes
Hiomans reserves the right to update this Privacy Policy at any time. The most current version of this policy is available at hiomans.com/privacy.